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FLU Jabs 2017 - Clinics are now available - please contact the surgery for further details

Notice for Patients - Changes to Walk In Service

Notice for Patients  - Changes to Extended Hours Service

Accessible Information Standard - click here for details.

Compliments and Complaints

Data Protection and Patient Confidentiality

We need to hold personal information about you on our Computer system and in paper records to help us to look after your health needs.

Please help to keep your record up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. Your doctor is responsible for their accuracy and safe-keeping. 

From time to time, it may be necessary to share information with others involved in your care. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you.

Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details and our patient information leaflet. An appointment will be required. In some circumstances a fee may be payable.

Compliments and Complaints

Everyone at Burton Croft Surgery endeavours to give you the best service possible; however there may unfortunately be times when you feel this has not happened. If you are unhappy with the treatment or service you have received from this practice then you are entitled to have your complaint considered and to receive a response from us.

Also if you wish to pass on any compliments to any of our staff please contact the Operational Supervisor team. 

If you wish to make a complaint, please inform the Operational Supervisor team at the surgery or write to the practice manager at the surgery. You can also call 0113 2744777 to discuss your complaint if you wish to.

The address to write to is:

Mr Simon Beer

The practice manager

Burton Croft Surgery
Floor 2 Headingley Medical Centre
1 Shire Oak Street

LS6 2AF 

pdfComplaints leaflet

pdfComplaint Form

Child and Adult Safeguarding

If you have any concerns or suspect either a child or adult is subject to abuse, please contact the relevant safeguarding team via the following links:

Child Safeguarding


Adult Safeguarding

Violence or Harassment towards Staff or Patients

The practice wishes to make it clear that any form of discrimination, harassment, victimisation, bullying or violence is unacceptable.  Also discriminatory behaviour which may cause stress and undermine an individual’s health and well being and/or their dignity is equally unacceptable, and would contradict the practices objectives as far as their Equal Opportunities policy is concerned.

The practice has policies and procedures in place to protect employees and patients from discrimination, victimisation, harassment, bullying and violence at work from either other staff members, patients, or any other person from an outside agency with whom the employees or patients of the practice may come into contact.

The practice has a ‘zero tolerance’ policy to deal with harassment and violence from patients and/or the public.

Any form of discrimination, harassment, victimisation, bullying or violence from a staff member or a patient is also not acceptable under any circumstances.

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