The NHS has created new guide called ‘You and Your General Practice’.
This guide is a great way to understand what you can expect from us and how you can get the most from the NHS. It has lots of helpful information, including:
- What happens when you contact your practice to request an appointment
- Who might help you
- How to find and use online services
- The best way to get help when the practice is closed
- How to give feedback or raise concerns.
This guide explains how things work in a clear and simple way, using everyday language. It’s a great resource, full of useful tips for all NHS patients.
You can read the full guide on the NHS England website: You and Your General Practice
Translated versions are below:
| Arabic | Italian |
| Bengali | Dutch |
| Czech | Polish |
| Chittagonean | Portuguese |
| German | Romanian |
| Greek | Sylheti |
| Spanish | Turkish |
| French | Urdu |
| Gujarati | Chinese |
| Hindi | Punjabi |
If you wish to provide feedback or express your concerns, please contact our Practice Manager who is the You and Your GP Practice Lead: Julie Gulliver
Address: Burton Croft Surgery, 2nd Floor, Headingley Medical Centre, 1 Shire Oak Street, Headingley, Leeds, LS6 2AF
Email: burtoncroft.enquiries@nhs.net – please address the email For the Attention Of Julie Gulliver/Practice Manager.
You can also provide feedback to the Leeds Integrated Care Board directly. You can find the link below:
https://www.westyorkshire.icb.nhs.uk/you-and-your-general-practice